Q. Are my deposits at ASB FDIC insured?
A. Yes. The FDIC insures deposits up to an aggregate of $250,000 per individual and perhaps more if accounts are held in different ownership capacities, ie. Individual, joint, retirement and testamentary. That means your money is safe with ASB.
Q. What are ASB’s business hours?
A. Please view our Locations page for more information.
New Account Opening
Q. What kinds of information/documentation do you require to open an account?
A. Our bank complies with Section 326 of the USA Patriot Act, which requires financial institutions to obtain, verify and record information that identifies each person who opens an account. ASB also requires a picture ID of each person opening a new account.
Using ASB's Website
Q. How can I tell when my connection is secure?
A. Your private information is protected using state-of-the-art security features, such as Secure Sockets Layer (SSL) technology. Your web browser should notify you when you access a web page that uses this technology.
Q. What do I do if I forgot my username/password for online banking?
A. Please call the Customer Service department at ASB at 800-864-4689 and they will reset your online banking.
Q. Can I change my password?
A. Absolutely. In fact, we encourage our customers to change their passwords periodically to protect the security of their accounts. Change your password at any time by utilizing the Options button in the online banking system.
Q. How current is the account information that I see on online banking?
A. Your account information should be current as of the end of the previous business day. Transactions you conduct today may not be reflected in your account until the next business day.
Certificate of Deposit
Q. What is the minimum opening deposit for a Certificate of Deposit?
A. The minimum balance to open a non-IRA Certificate of Deposit is $1,000. The minimum balance to open an IRA Certificate of Deposit is $100.
Q. Can I withdraw my funds prior to maturity?
A. There is a penalty for early withdrawal. Penalty is 6 months interest (whether earned or not) for terms of less than 12 months. Penalty is 12 months interest (whether earned or not) for terms of 12 months or longer. The IRS may apply additional penalties for withdrawals from IRA accounts. Consult your tax advisor for further information and guidance.
Q. What happens when my CD matures?
A. We will send you a notification 10 days before your certificate comes due. Once your CD has matured, you will have 10 days to withdraw the money or renew the certificate. If you do not withdraw the funds, the account will automatically renew.
Q. How do I apply for a Checking Account?
A. You may visit any one of our locations to apply for a checking account.
Q. What is the minimum opening deposit for a checking account?
A. You must deposit a minimum of $100 to open your checking account.
Q. How does “Check 21” affect the check clearing process?
A. Effective October 28, 2004 a new federal law called the Check Clearing for the 21 st Century Act, or “Check 21” began to change the way your checks are processed for payment. Check 21 speeds up how checks are cleared through the banking system as banks no longer have to transport original checks. Under Check 21, ASB, or any other bank or financial institution, may process your check and replace it with a copy made from a digital image of the original – a “substitute check.” Banks will now be able to exchange these substitute checks to expedite the check clearing process.
Due to increased efficiency, your checks may be processed faster and “clear” sooner, so be sure to have sufficient funds in your account before writing a check. In addition, some of the images of your checks contained in your statements may look different than others as they may be images of the “substitute check”.